Build life-long loyalty
Establish an emotional relationship with your customers
According to a recent study, customers with an emotional relationship with a brand have a 306% higher lifetime value and will recommend the company at a rate of 71%, rather than the average rate of 45%.
Do you know what your customers think and feel about your organization? Do you know why they buy from you, or give to support your mission if you are a nonprofit? Do you do a better job of meeting their needs than other organizations?
Mission-driven leaders come to Outsight™ to help them answer their toughest questions about their customers or donors.
Outsight™ offers a full complement of qualitative and quantitative research methodologies, everything you need to get real answers to your toughest questions. We know how to put together a research approach that produces the knowledge you need to move forward with confidence, while working within your budget and timeline.
We offer a comprehensive array of research services:
- Customer Experience
- Customer Journey Mapping
- Voice of the Customer
- Brand Awareness
- New Product/Service Testing
- Feasibility Studies
- Customer Satisfaction
- Benchmark Studies
- Program Evaluation
We have significant experience in a full range of research methodologies:
- In-Depth Interviews
- In Person and Online Focus Groups
- Web, Mail, and Phone Surveys
- Data Analytics
- Social Network Analysis
- Environmental Scanning
- Literature Review
- Usability Testing
See things from an Outsight Perspective™.
Contact us for a brief chat. We’ll ask our best questions. No cost. No obligation.